Option 1 — Delete it yourself in the app
This is the fastest route and takes about a minute.
- Open the Déligo app and sign in.
- Go to Profile.
- Scroll to Privacy & data.
- Tap Delete account.
- We email a 6-digit confirmation code to the address on your account. Enter it to confirm.
The deletion is processed immediately once the code is confirmed.
Note: you cannot delete your account while a delivery is in progress. Complete or cancel it first, then try again. If your account has no email address on file we cannot send a confirmation code — use Option 2 instead.
Option 2 — Ask us to delete it
If you have lost access to the app or to your phone number, email privacy@wearedeligo.com from the email address registered on your account, with the subject line “Delete my account”. Include the phone number you registered with so we can locate the account.
We may ask one or two questions to confirm the account is yours before we delete it — this protects you from someone else deleting your account. We complete verified requests within 30 days.
What gets deleted
The following are permanently erased:
- Your profile — name, email address, and profile photo
- Your phone number, which is freed immediately for a new registration
- Your chat history with other users
- Your GPS and trip location history
- Photos you uploaded with transport requests
- Driver identity and licence documents, and your vehicle details
- Your push notification token and device identifiers
What is kept, and why
The following are retained in anonymised form — stripped of your name, contact details, photos and any other identifier, so they can no longer be linked back to you:
- Completed bookings. The other party to each delivery has a legitimate record of the transaction they took part in, and we have accounting and tax obligations that require us to keep transaction records.
- Ratings you left. These stay attached to the rated user's average score, but not to you.
We may also retain records for longer where a law, a regulator, or an unresolved dispute or fraud investigation requires it. In that case we retain only the minimum necessary, and delete it once the obligation ends.
Backups
Our encrypted backups roll over on a fixed schedule. You are removed from all backups within 30 days of deletion. During that window your data is not accessible in the live service — it exists only inside sealed backup archives.
Prefer to export instead of delete?
You can download a copy of your data without deleting your account: Profile → Privacy & data → Download my data.
Questions
privacy@wearedeligo.com
See also our Privacy Policy and Help & support.