In the app
ProfileHelp & Support
Pick the category that matches. It reaches us with your account and recent bookings attached, so we don't have to ask you to repeat yourself.
- Account question
- Driver feedback
- Payment problem
- App bug
- Other
By email
Include these, or we usually can't find the booking:
- The phone number on your account
- Roughly when it happened
- Where it was going
For anything about your personal data specifically — a copy of it, a correction, or deletion — write to privacy@wearedeligo.com instead.
Common things
My driver hasn't arrived
Check the live map on the booking first — drivers hit traffic. You can call them from inside the booking screen. If they're unreachable, cancel and repost the request; nearby drivers will bid again.
Something was damaged
Report it from the booking as soon as you notice. Your delivery agreement is directly with the driver, so we can't refund a payment we never handled — but we review the booking, chat and trip record, and we act on drivers who don't deliver what they promised. Photos help.
How do I pay?
Directly to your driver, however the two of you agree. The price is the bid you accepted; Déligo adds nothing and holds nothing.
I want my account gone
See Delete your account — it can be done from inside the app in about a minute.
I'm a driver and I haven't been approved
Every driver's identity, licence and vehicle documents are reviewed by a person before their first job. If it's been more than a few days, email support@wearedeligo.com with your registered phone number.
Reporting someone
If another user behaved unsafely, dishonestly, or abusively, report them from the booking or email us. We take safety reports seriously and they are reviewed by a person, not a filter.